RETURNS & REFUNDS

 RETURNS

We accept returns of unworn clothing items with tags and in the transparent bag that includes the product code.

You may request a return within 7 calendar days after receiving your order (based on the delivery status shown in the tracking). After this request, the item must be shipped back within 7 days.

! At this time, we do not offer exchanges. If you have any questions about sizing, our team is available to assist you before purchase.

 REFUNDS

Once we receive and inspect the returned item, we will contact you to confirm receipt. If everything is in order, a full refund will be issued to the original payment method.

RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless there was a shipping error or the item arrived damaged.

 Our priority is to provide you with a smooth and transparent shopping experience.
For any questions, feel free to contact us at: support@oliviaelegance.com