Processing Time: Orders are processed within 1–3 business days after payment confirmation.

Estimated delivery time:
• USA: 5–10 business days
• International: 10–14 business days

You’ll receive a tracking number by email once your order ships.
Delivery times may vary slightly depending on your location and local logistics services.

📍 Please make sure your shipping address is complete and accurate.
We are not responsible for delivery issues caused by incorrect or incomplete addresses.

For any questions, contact us at: support@oliviaelegance.com

📦 RETURNS

We accept returns of unworn clothing items with tags and in the transparent bag that includes the product code.

You may request a return within 7 calendar days after receiving your order (based on the delivery status shown in the tracking). After this request, the item must be shipped back within 7 days.

❗️At this time, we do not offer exchanges. If you have any questions about sizing, our team is available to assist you before purchase.

💰 REFUNDS

Once we receive and inspect the returned item, we will contact you to confirm receipt. If everything is in order, a full refund will be issued to the original payment method.

🚚 RETURN SHIPPING

Return shipping costs are the responsibility of the customer, unless there was a shipping error or the item arrived damaged.

✨ Our priority is to provide you with a smooth and transparent shopping experience.
For any questions, feel free to contact us at: support@oliviaelegance.com